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Aims and Principles:

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

The service aims:

• To provide the advice people need for the problems they face
• To improve the policies and practices that affect people’s lives

Free, independent, confidential and impartial advice...

Campaigning for change and making a difference...

An independent charity, mainly staffed by volunteers...